Privacy Policy

1. Introduction

R A Pro Cleaning Services LLC ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and mailing address when you fill out our contact or booking forms.
• Property Information: Zip code, square footage, and property type you provide when requesting a quote.
• Payment Information: When you pay a booking deposit by card, the payment is handled by our payment processor, Stripe. We receive confirmation that a payment was made and its amount, but never your full card number.
• Communications: Messages, inquiries, and feedback you send us.
• Usage Data: Pages visited, time spent on pages, and browser type collected automatically via cookies and analytics tools.

3. How We Use Your Information

• To respond to your inquiries and provide cleaning service quotes
• To schedule and confirm cleaning appointments
• To send service reminders and follow-up communications
• To send SMS messages if you have opted in to receive them
• To improve our website and services
• To comply with legal obligations

4. SMS Communications

We collect your phone number and SMS opt-in consent for the purpose of sending you service-related and promotional text messages. This information will not be shared with third parties for marketing purposes.

If you opt in to receive SMS text messages from R A Pro Cleaning Services LLC, you agree to receive text messages related to your service bookings, appointment reminders, and promotional offers at the phone number you provide.

• Message and data rates may apply.
• Message frequency varies.
• You may opt out at any time by replying STOP.
• Reply HELP for help, or contact us at ra@raprocleaningservices.com or (720) 677-8799.
• We will never sell your phone number to third parties.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Contact: R A Pro Cleaning Services LLC, Denver, Colorado · ra@raprocleaningservices.com · (720) 677-8799

5. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Service Providers: Third-party vendors who assist us in operating our website or conducting our business (e.g., Formspree for form submissions, BookingKoala for scheduling, Stripe for card payments).
• Legal Requirements: When required by law or to protect our rights.

6. Cookies

Our website may use cookies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our site may not function properly without cookies.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of SMS or email communications at any time

To exercise these rights, contact us at ra@raprocleaningservices.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: